Terms of sale and delivery
General
These terms of sale and delivery apply to the purchase of goods on fcnshoppen.dk.
To shop on fcnshoppen.dk you must be 18 years old and be in possession of a valid payment card that FCNShoppen accepts.
FCNShoppen.dk is operated by je.dk A/S, CVR no. 25438621
When you purchase goods on fcnshoppen.dk, you simultaneously accept these terms, and you are therefore obliged to read the terms carefully before you order goods on fcnshoppen.dk
Conclusion of contract
When you have placed an order on fcnshoppen.dk you will automatically receive an email showing which items you have ordered. This email is solely an electronic receipt that fcnshoppen.dk has received your order, and at this time no legally binding agreement has been entered into between you and fcnshoppen.
Prices
Prices are stated in Danish kroner incl. VAT.
Prices are exclusive of delivery costs.
Shipping costs for delivery to a GLS parcel shop DKK 49,- per order.
Orders over DKK 799,- are delivered free of charge throughout Denmark.
Payment and delivery
We accept payment with Dankort, Visa, MasterCard, American Express, JBC
The amount is charged when the order is dispatched. If there are insufficient funds on your payment card, FCNShoppen reserves the right to cancel your order. If this should happen, you will be informed about it.
The order is dispatched 1-2 working days after ordering. Items with a personal name are dispatched between 2-4 working days after ordering. In some cases there may be a longer delivery time, e.g. in connection with backorders. If this happens you will always be contacted by phone or email.
We send all orders with GLS and deliver throughout Denmark.
Order cancellation
As long as the order has not been packed and dispatched you can cancel the order by contacting us at support@fcnshoppen.dk
Right of withdrawal
You have the right to withdraw from an agreement without reason within 30 days. The withdrawal period expires 30 days after the day on which you or another person designated by you takes physical possession of the goods. If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year’s Eve the deadline is extended to the following working day.
Exceptions to the right of withdrawal
However, you do not have the right of withdrawal for purchases of personalized products. This is understood as products that are printed with a player’s name or a personal name or number. The right of withdrawal lapses at the time we begin printing the item, cf. the Consumer Contracts Act, § 18, subsection 2, no. 3
How the right of withdrawal works
You can withdraw by notifying us that you wish to withdraw. For example, you can send a letter or an email stating that you withdraw to:
FCNShoppen.dk
c/o je.dk A/S
Teglvænget 57
7400 Herning
Email: support@fcnshoppen.dk
The withdrawal period is met if you send your notification of withdrawal before the withdrawal period has expired.
Sales
If an item is reduced in price in connection with an offer, on an item you ordered less than 48 hours before the start of the offer, we will refund the difference if you contact our customer service and provide your order number.
Return of the item and return costs
If you have withdrawn from the purchase of an item, you must send the item to us or to the address below:
FCNShoppen.dk
c/o je.dk
Teglvænget 57
7400 Herning
Without undue delay and no later than 14 days after you have informed us that you wish to withdraw your purchase. The deadline is met if you return the goods before the 14 days have expired. Goods cannot be sent cash on delivery, without delivery and may not be sent with DAO.
You must pay the cost of returning the item yourself.
It is not possible to exchange items purchased in the webshop. If you wish for other items, please return the purchased items, after which you will be refunded the amount. You can then place another order in the webshop.
Refund of the purchase amount
When you withdraw, we will refund all payments received from you, except delivery costs and any delivery charges, if you return the entire order.
We will refund the amount without undue delay and in any event no later than 14 days from the date on which we have received your notice of withdrawal. However, we may withhold the refund until we have received the goods back, or until you have provided proof that the goods have been returned.
We will carry out such a refund using the same payment method that you used in the original transaction. In any event you will not be charged any fees as a result of the refund.
Please enclose a copy of the invoice, order confirmation or clearly enclose a piece of paper with your information including the order number. This will greatly facilitate our processing.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
You may normally examine the item in the same way as you can and may do in a shop, but you must not put it to use. If you have used it in a way that you would not be allowed to in a shop, and we cannot resell it, or cannot resell it at full price, you can expect us to deduct the depreciation from the amount to be refunded. If the item no longer has commercial value, we will not refund the purchase amount. You must return the item in its original packaging.
You should also ensure that the item is securely packaged when you return it. You bear the risk for the package/items until we receive it. Therefore request and keep the postal receipt as well as the track and trace number.
Complaints
If you buy an item and there is a defect in it – e.g. a material or manufacturing fault – the rules of the Sale of Goods Act apply. You can complain about defects in the item within 24 months from the time of delivery by returning the item to:
FCNShoppen.dk
c/o je.dk
Teglvænget 57
7400 Herning
We ask you to describe the problem as thoroughly as possible. It is not a requirement, but it makes it easier for us to find the fault and minimizes the processing time for the complaint. Furthermore, please include your original order number and contact details.
If the complaint is justified, we will refund your reasonable shipping costs. Remember that the item must always be sent in secure packaging and receive a receipt upon dispatch. Keep the postal receipt including information about shipping costs as well as any track-and-trace number.
You must complain within a reasonable time after you discovered the defect. However, you must stop using the product when you discover the defect so that we have the opportunity to assess the complaint correctly.
Reservations
FCNShoppen.dk reserves the right for price and text errors, technical errors, sold-out items and force majeure.
